Support
The Dreamers Help Center
Welcome to the The Dreamers Support Center.
Our goal is to provide a smooth and reliable experience for both Creators and Clients using the platform. If you need assistance with your account, projects, payments, or any technical issue, our support team is here to help.
Contact Support
If you need help, you can contact the Dreamers support team directly.
Our support team typically responds within 24–48 hours.
For urgent matters related to account access, payment issues, or security concerns, please include "URGENT" in the subject line of your email.
What We Can Help With
Our support team can assist with a wide range of issues, including:
When contacting support about a project, please include the Project ID or Order ID to help us resolve the issue faster.
Creator Support
Creators can contact support for assistance with:
- Creating or editing service listings
- Portfolio uploads
- Profile setup and verification
- Booking requests
- Project delivery issues
- Communication with clients
- Payment withdrawals and payouts
- Account settings and platform features
If you are contacting support regarding a payout or payment issue, please include:
- Your account email
- Project ID
- Payment reference number (if available)
Client Support
Clients can contact support for help with:
- Hiring creators
- Posting a project
- Booking creative services
- Payment and billing questions
- Refund requests
- Escrow payments
- Delivery disputes
- Communication issues with creators
To help us assist you faster, please include:
- Your account email
- Project ID
- Creator username (if applicable)
Technical Issues
If you encounter a technical issue while using the platform, please include the following information when contacting support:
- A description of the issue
- Screenshots (if possible)
- The device you are using (desktop, tablet, or mobile)
- Your browser type (Chrome, Safari, Firefox, etc.)
Providing these details helps our team diagnose and resolve issues more quickly.
Payment and Escrow Questions
The Dreamers uses secure payment processing to protect both creators and clients.
If you need help with:
- Payments
- Escrow holds
- Refund requests
- Withdrawals
- Transaction errors
Please contact support and include any relevant project or transaction information so we can investigate the issue efficiently.
Report a Problem or Policy Violation
If you believe a user has violated the platform's policies or community guidelines, please report the issue to our support team.
Examples of violations include:
- Harassment or abusive behavior
- Fraud or scams
- Copyright infringement
- Misleading or deceptive content
- Violations of platform policies
All reports are reviewed by our moderation team.
Account Security
If you believe your account has been compromised or accessed without permission, please contact support immediately.
Include the following information:
- Your account email
- A description of the issue
- Any suspicious activity you have noticed
Our team will investigate the situation and help secure your account.
Additional Resources
You may also find helpful information in the following sections of the platform:
These pages provide additional details about how the platform works and the rules that help maintain a safe and professional environment.
Response Time
Our typical support response time is:
During periods of high support volume, responses may take slightly longer. We appreciate your patience while we review your request.
Our Mission
The Dreamers was created to empower the next generation of AI creators and connect them with clients around the world.
Our support team is dedicated to helping maintain a safe, professional, and successful marketplace experience for everyone on the platform.